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We’re all guilty of using one or a combination of the following phrases. Whether you’re talking to a group of friends, doing a presentation to a client, speaking in public, or simply following up with your leads it’s important to take note of the language you are using to communicate with others. 1. “You Know” The phrase […]


Customer Service is viewed today as responding to a customer need or inquiry when it’s initiated by the customer and often times can be routine in the way they are handled. Today, successful real estate professionals recognize in a highly competitive market they must go above and beyond and create a unique Customer Experience! It’s easy […]


There has been a lot of chatter lately regarding the impending housing bubble that will affect major cities around the world — if they haven’t done so already. If you’re an agent, it’s probably no secret to you how the market is currently behaving in the area where you work. That being said, with all the […]


According to numerous sources, yesterday afternoon, Home Depot reported earnings that went skyrocketing in their fourth quarter, way beyond Wall Street’s initial expectations. Based on the store’s reports, this home improvement empire has gained $1.69 a share in earnings this quarter, versus the $1.61 that was suspected by analysts at Thomas Reuters. The stock is up 42% from […]


So, you’ve finally closed a deal on a home with a client that you’ve been working with for quite awhile. Though it may be strictly business, it’s likely that you’ve developed a positive relationship with this client given all the time you’ve spent together. Buying a home is one of the biggest moments in a […]


Every so often I like to talk about boundaries. Now, let me preface: this is just me and how I operate. We all run our businesses differently and that’s one of the beauties of real estate. I just choose to stop and smell the flowers more often. What sparked me to write this blog is, […]


One of my favorite real estate podcast hosts has a great question for every guest: “If I were to drop you from the sky into a market where you knew nobody, had no local market knowledge and had only $100, what would you do to make a living in real estate?” In 2011, I left a career in resort whole-ownership sales and […]


If you’re a new agent, there are a few things you may not have considered when you signed up for a career in real estate. How your client’s pets might affect the buying and selling process is likely one of them. Here, we’ll take you through common situations and offer advice on how to deal […]


Two years ago, a blog post appeared on Think With Google entitled, “I Want-To-Go Moments: From Search to Store.” It remains even more relevant today than it did at its posting, which explains its accessibility. In it, blogger Matt Mason coined the phrase “micro-moments.” He used the term to encapsulate consumers’ mobile search habits, primarily when searching for a quick solution, or something […]